Privacy Policy

Introduction

Welcome to https://mercedes-pre-safe-system-check.collision-talk.com (hereafter referred to as “Mercedes PRE-SAFE System Check,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting our website, utilizing our applications, and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, newsletters, and any other digital services provided under the Mercedes PRE-SAFE System Check brand. It is important to note that this policy does not extend to third-party websites, applications, or services linked from our platform, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines our practices for various user interactions:

Using Our Applications and Services: When you sign up and use our applications or services as an authorized user, we collect and process personal data necessary for providing these services.
Visiting Our Websites: If you browse our websites linked to this Privacy Policy, your interaction with our site may result in the collection of certain information, as described below.
Communication: We communicate with users through various channels, including email, phone, or text messages (SMS), and we respect your privacy during these interactions.

Personal Data Collection

We collect several types of personal data to enhance your user experience and improve our services:

Account Information: This includes user names, passwords, and registration details required for account creation.
Payment Information: Details such as credit/debit card numbers, billing addresses, and payment history are collected for transaction processing.
Financial Information: We may gather financial data, such as bank account information, to facilitate certain services or promotions.
Purchase Information: Data related to your purchases, including product details and purchase frequency, helps us tailor recommendations.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers enable us to recognize your device and provide personalized experiences.
Location Data: With your consent, we access location information to offer location-based services and relevant content.
Feedback: User feedback, reviews, and ratings are valuable for service improvements.
Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms.
Product Information: Details about the products you interact with on our platform can assist us in improving our offerings.

We obtain this data through direct user input, interaction with our systems, and automated technologies employed for technical or operational purposes. Additionally, we may receive personal data from third parties who have legitimate reasons to share it with us, always adhering to their privacy policies.

Cookies

Cookies are small text files stored on your browser by websites to enhance user experience:

Strictly Necessary Cookies: These cookies enable basic functionality and navigation on our website.
Preference Cookies: They remember settings or preferences you’ve chosen for a personalized experience.
Analytics Cookies: Used to collect aggregate data about website usage, helping us understand user behavior to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data for the duration of its intended use, as specified in this policy or required by applicable laws. Once the purpose for data collection is fulfilled, we delete or anonymize it to protect your privacy:

Data related to account management, transactions, and warranty services may be retained for longer periods due to legal obligations.
We may store aggregated or anonymized data indefinitely for research and analytics purposes while ensuring individual privacy is maintained.

Security Measures

We implement robust security measures to safeguard personal data:

Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18 (or the legal age limit in your jurisdiction). If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you and its accuracy.
Rectification: If your data is incomplete or inaccurate, you can ask for corrections or amendments.
Erasure (Right to be Forgotten): In some jurisdictions, you have the right to request the deletion of your personal data.
Restriction: You may limit our use of your personal data under certain circumstances.
Portability: You are entitled to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: You can object to the processing of your data for specific purposes at any time.
Non-Discrimination: You have the right to be free from discriminatory decisions based solely on automated processing of personal data.

To exercise these rights or submit a complaint, please contact our privacy team using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review it periodically for any changes.

Contact Information

For any privacy-related inquiries, data access requests, or complaints, please contact us:

Email: [email protected]
Address: [Provide physical address]

We value your trust in our commitment to privacy and security.